Terms & Conditions

1. Services. Each appointment for one person is one service: makeup (a face) is one service and hair styling is one service. A person having both counts as two services. Your quote lists every service by name.
2. Booking fee. All dates are provisional until the non-refundable booking fee, 30% of your booking value, is received. The booking fee counts towards your total. No date is reserved on enquiry, consultation or preview alone.
3. Provisional hold. When a quote is accepted, the wedding date is provisionally held for 14 days (7 days for Saturday weddings between 1 May and 30 September), as stated on the quote. If the booking fee is not received within the hold period, the hold lapses and the date is released without further notice.

1. Payment schedule. The balance is paid in two further instalments: 50% of the remaining balance five months before the wedding (and before the preview takes place), and the remainder no later than one month before the wedding. Bookings made within five months of the wedding pay the booking fee and second instalment together; within one month, in full. Instalment dates form part of the booking contract and missed instalments may release the date after seven days' written notice.
2. Peak date minimum spend. Saturday bookings between 1 May and 30 September carry a minimum booking of bride plus two bridal party.
3. Early starts. Where services must begin before 7.00am, an early start fee of £50 applies.
4. Travel. Up to 10 miles of travel is included. Additional mileage is charged at 50p per mile. Parking, congestion and toll charges at the venue are payable by the client. Bookings requiring an overnight stay will include reasonable accommodation costs, agreed in advance.

Previews (trials). The bridal preview is included in every package and takes place after the second instalment is paid. Bridal party previews are available at the published per-service rate.

1. Team and assistants. Bookings of up to seven services are typically completed by Imogen personally, depending on ceremony time. Bookings of eight to fourteen services include one assistant artist and carry an assistant fee of £75; fourteen or more include two assistants and carry a team fee of £150. Early ceremony times may require an assistant regardless of party size; this is confirmed at quote stage. Assistants are trained members of the By Imogen Sabrina team and work under its direction and public liability insurance.
2. Punctuality. Timings are agreed in advance to meet the ceremony time. Delays caused by the client or party members may mean services are shortened or, exceptionally, not completed; full charges remain payable.

1. Changes to party size. Services may be added subject to availability and timings. The number of services confirmed at final balance stage is the minimum chargeable; reductions within one month of the wedding remain payable in full.
2. Cancellation by you. The booking fee is non-refundable in all cases. Cancellation within 8 weeks of the wedding: 50% of the balance is payable. Within 4 weeks: 100% is payable. Postponements will be transferred to a new date once, subject to availability, at no charge.
3. Cancellation by us. In the unlikely event of illness or emergency, every effort will be made to provide a suitable replacement artist of equivalent standard. If no replacement can be found, all monies paid, including the booking fee, will be refunded in full.
4. Health and suitability. Please tell us about known allergies, sensitivities and skin or scalp conditions before the preview. Services may be adapted or declined where there is a contagious condition, in which case that service is not chargeable.
5. Photography. With your consent, images of completed looks may be used in our portfolio and social media. Consent can be declined or withdrawn at any time.